Technical Support Package

Support & Maintenance Package

Includes the following for one year from the date of purchase:

  • Same day telephone and email support (from a US-based technician during business hours)
  • Product configuration recommendations related to:
    • Preparation of configuration settings and options identified for optimum migration performance
  • Priority access to Level 2 engineers
  • Indirect access to Transend’s development team (Level 3)
  • Custom software builds for select end-user driven migrations
  • Free product updates for one-year from purchase date

Note: Transend’s normal business hours are 9am – 5pm (Pacific), Mon – Fri. If you will be performing a migration during non-business hours, and anticipate a need for support during non-business hours, please contact us at least 7 days in advance so we can schedule a support engineer to be available, if possible.

 

Migration Consulting Services

Transend offers an expanded level of assistance for an additional charge (Contact Us for pricing). With Migration Consulting Services, you can ensure that your migration plan will be planned and executed as efficiently as possible, and you’ll be using the software to its maximum ability based on Transend’s 20+ years of experience with thousands of similar email migration projects. There are hundreds of custom options that alter Transend Migrator’s default behavior, and our Consulting Services team will help you determine what’s the most appropriate configuration for your project after a thorough analysis of your environment and internal technical resources.

Pre-Migration

  • Analysis of customer’s email service/platform, network environment and any variables that could affect migration
  • Assessment of Migration Strategy & Approach – tailored recommendations related to customer’s specific migration plan
  • Configuration Services – suggestions related to preparation of Source/Target email environments and Transend software

Pilot Migration

  • Guidance related to selection criteria of Pilot methodology
  • Review of Pilot results and recommendations for configuration adjustment

Production Migration

  • Recommendations related to configuration adjustments for problematic accounts/data that require remediation
  • Post-Migration Quality Assurance: Transend will conduct a postmortem consultation with the customer to ensure all migration needs were met (at the customer’s request).

ABOUT TRANSEND

Transend is the leading provider of email migration software for all email migration scenarios. Whether you are migrating from Domino to Exchange or Notes to Exchange, Transend can support your email conversion. Transend also supports migrating local data, such as Notes to Outlook or Notes to Office 365. Many customers are migrating email from their old GroupWise platforms, with popular scenarios being GroupWise to Exchange and GroupWise to Office 365. With cloud computing becoming more popular, we’re seeing more common cloud-based email migration scenarios being GroupWise to Office 365, Notes to Office 365 and Domino to Office 365. Google’s messaging platforms are also popular targets, with more customers converting from GroupWise to G Suite, Notes to G Suite and Exchange to G Suite. Transend Migrator is also the leading email converter for file-based email data, supporting popular email conversion scenarios such as OST to PST, NSF to PST and MBOX to PST. For more information, please Contact Us.

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Note: Transend Migrator does not support Outlook 2013 OST files. However, 2010 and prior versions of Outlook OST files are supported.

All versions of Outlook PST are supported.