Technical Support Requests

For sales and other non-technical support inquiries, click here.

Transend offers an array of online technical support aids in the Resource Center. In addition, the software product includes an extensive Help facility that usually answers most technical questions. We urge you to first review the product Help file and Resource Center before contacting Transend for technical support.

Pre and post sales technical support representatives are available from 9:00 AM to 5:00 PM (Pacific) Monday through Friday (except US holidays). The preferred and most efficient method of contact for technical support is email.

If you will be performing a migration during non-business hours, and anticipate a need for support during non-business hours, please contact us at least 7 days in advance so we can schedule a support engineer to be available, if possible.

Please use the form below to submit your technical support inquiry. Describe the issue you are having as specifically as possible. After submitting the form, a confirmation of your support inquiry will be sent back to you for your records. A technical support representative will respond with assistance or additional questions within one business day and usually sooner.

While we prefer use of the form below, we also respond to technical support questions sent to the following email address. In order to limit our addresses getting on bulk email lists, we no longer publish them as a “mailto” link. You will have to manually type the address. We apologize for the inconvenience. If you send an email to the address below, you will receive a more complete response if you include the same information noted in the form below.

Technical Support: email1

After exhausting the above methods for technical support, feel free to contact a support representative by phone at 650-324-5370.


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ABOUT TRANSEND

Transend is the leading provider of email migration software for all email migration scenarios. Whether you are migrating from Domino to Exchange or Notes to Exchange, Transend can support your email conversion. Transend also supports migrating local data, such as Notes to Outlook or Notes to Office 365. Many customers are migrating email from their old GroupWise platforms, with popular scenarios being GroupWise to Exchange and GroupWise to Office 365. With cloud computing becoming more popular, we’re seeing more common cloud-based email migration scenarios being GroupWise to Office 365, Notes to Office 365 and Domino to Office 365. Google’s messaging platforms are also popular targets, with more customers converting from GroupWise to Google Apps, Notes to Google Apps and Exchange to Google Apps. Transend Migrator is also the leading email converter for file-based email data, supporting popular email conversion scenarios such as OST to PST, NSF to PST and MBOX to PST. For more information, please Contact Us.

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Note: Transend Migrator does not support Outlook 2013 OST files. However, 2010 and prior versions of Outlook OST files are supported.

All versions of Outlook PST are supported.

Transend Migrator requires that 32bit Outlook is installed on the computer where Transend Migrator is installed to migrate/convert to the selected target.