Transend Migrator from SmartCloud Notes

Easily Migrate FROM SmartCloud Notes

Messages/Folders • Attachments • Archives • Address Books • Calendars • Tasks

As an exclusive IBM partner, Transend was counted on to onboard thousands of users from cross-platform mail systems to IBM SmartCloud Notes / Verse. With HCL’s announcement to discontinue service of SmartCloud effective July 2020, Transend is here to help you transition to a new email solution….quickly, efficiently and affordably!

Transend Migrator is an easy to install and use Windows utility for converting email data between virtually all legacy and leading edge email systems and clients, including SmartCloud. The same user interface allows end users and technicians to convert a single mailbox or thousands of mailboxes at once in batch mode from a central location.


  • Migrate from a Hybrid or Service-Only SmartCloud environment
  • Webinar co-hosted by IBM & Transend – Includes a demo of migrating from SCN to Office 365
  • Over 30 million mailboxes migrated
  • Winner of the Windows IT Pro Editors’ Best Award for Best Messaging Product
  • Exclusive IBM SmartCloud migration partner

The following represents best practices when migrating from SmartCloud Notes using Transend Migrator, for both Hybrid or Service-Only environments.

View the Webinar co-hosted by IBM & Transend (Feb 7, 2020)

  • The 35 min webinar details the Transend migration offerings when offboarding SmartCloud, and includes a step-by-step migration demonstration from SmartCloud Notes to Office 365

SmartCloud environment is Hybrid…

SmartCloud environment is Service-Only…

Transend Professional Services

If you don’t have the time, resources or technical expertise to migrate your data, Transend can do it all for you at a reasonable cost.

Transend’s team of migration experts understand the SmartCloud architecture inside out, and can migrate your SmartCloud data to any email platform for you, from beginning-to-end.

As certified IBM, Microsoft and Google partners, Transend is equipped to take all the work of your hands and ensure a seamless transition to the new email environment.

Please Contact Us for more details.

Easy Installation/Configuration
Transend Migrator is the easiest product on the market to install and configure. Installation requires no technical background and is completed within 5 minutes. Because the product contains no dependencies, and is designed to process most migration scenarios out-of-the-box, configuration is intuitive and efficient. Custom options that alter the default behavior to satisfy the requirements of any migration project can be selected easily via check boxes.

Intuitive Interface
The Transend Migrator interface is extremely intuitive – yet powerful, flexible and customizable. It is designed to provide a positive migration experience for both end users migrating a single mailbox and technicians migrating multiple mailboxes in batch mode.

Supported Messaging Systems
No product on the market supports a wider variety of messaging systems than Transend Migrator. One utility supports virtually all Email systems and clients, including SmartCloud Notes (hybrid or service-only mode), Microsoft Office 365, Outlook/Exchange, G Suite / Gmail, Notes/Domino, GroupWise, Amazon WorkMail, IMAP, Mirapoint, Sun Messaging Systems, Mozilla Thunderbird, MBOX, POP, Eudora, Outlook Express and many more.

Supported Data Types
One utility converts all email data types in one migration process — Messages (with attachments), Address Books, Calendars, Tasks and Archives.

Data Integrity Maintained
Original message data, including metadata, is completely maintained in the target system, which is critical for maintaining optimal data fidelity. Additionally, source data is not compromised in any way – it’s left in the same form post-migration as it was pre-migration.

  • Source folder structure is maintained in the target system
  • Message attachments are converted and maintained with their messages in the target system
  • Embedded images are maintained with their messages in the target system
  • Converts server mailboxes, archives and local mail files directly to server mailboxes or local files in the target system
  • Converts individual folders or entire folder list in one process

Automate the Migration of Multiple Mailboxes
Migrating multiple mailboxes in Batch Mode has never been easier. Users can quickly and easily configure and perform a batch migration all within the same interface. It’s as easy as simply importing a file with user mailbox information prior to executing a batch migration.

Flexibility Allows for Customization on the Fly
Transend Migrator is the most flexible and customizable tool on the market. With an array of custom options, users can easily alter the default behavior of Transend Migrator to meet their specific needs. By selecting specific custom options, users can apply criteria that filters data by type, data size, date ranges or set quotas on the amount of data migrated per mailbox.

  • Convert all message folders or individual folders
  • Convert a subset of messages that meet a certain criteria
  • Limit the attachment size for conversion
  • Convert only those messages that fall within a certain date range
  • Change email addresses to match those required by the new system
  • Convert all Calendar events or only upcoming entries

Migration Management
Transend Migrator allows for the management of the entire migration project from within the application. Technicians or end users can schedule a migration for a later time, pause and restart a migration, and monitor the real-time status of the migration (mailbox by mailbox) via the Migration Monitor. Transend Migrator has the ability to act as an end-user client-based migration utility, or a centralized migration management system that facilitates the entire migration process from a central location.

Command Line Processing
For those who prefer, batch migrations can be automated via command line to run in virtually any environment or specialized situation.

Transend Migrator contains a rich set of features that make up the most powerful, flexible and customizable migration tool on the market. While the full list of features are described in more detail in the White Papers, below are some of the more commonly used features:

Folder Mapping
Migrate folders with a certain name in the Source system into folders with a different name in the target system.

Selecting Specific Folders for Migration
By default Transend Migrator converts all folders in the source email mailbox. However, users can choose to migrate only specific folders, or exclude specific folders from their migration.

Address Translation
Transend Migrator contains a Translation Table which allows users to migrate data from an email address in the source system into a mailbox with a different email address in the target system. For example, if a company is acquired and changes its name, user email addresses in the new server might not work going forward because the email addresses are no longer valid. In this case users would use the Translation Table to migrate messages and have them repliable by translating their old addresses into their new addresses.

Concurrent Migrations
Transend Migrator has the ability to migrate more than one account at a time with Concurrent Migrations. During a batch process, Transend Migrator will migrate each account in entry order. It starts at the top and works through the list until the list is complete. By increasing the number of Concurrent Migrations, a significant increase in migration throughput is achieved.

Migration Monitor
The Migration Monitor displays the real-time status of all user mailboxes as they are migrated. The Migration Monitor is a multi-threaded process, which means that multiple accounts can be migrated at the same time if the email systems support concurrent migrations.

Schedule Migration
Administrators or end users may schedule a migration to begin at a later time by setting the start time on the Migration Schedule screen. Migrations performed later in the evening generally receive optimal performance, bandwidth, and no interruption. If there are other processes that must begin while the migration is running then users may also pause the migration, and continue after the processes are complete.

Entity Matching
Load lists of users from selected source and target systems and automatically match source users to target users. The results are then imported into the Batch Mode Data table for use in automating a batch migration. The match is done based primarily on the email address and secondarily on the display name. Once a match is made, the data imported into the data table consists of whatever is needed to connect to the systems in question.

Inventory Source Data
Get a snapshot of your source data prior to migration by creating a report of the source account. This report will list the folder, email, and attachment totals. You may also customize the report to include each folder name and subtotals by folder.

Custom Options
Transend Migrator contains hundreds of Custom Options that allow its default behavior to be altered. General options and email system-specific options allow customization to any particular migration scenario.

Language Translation
Transend Migrator automatically determines what type of character set conversion is necessary for migration.

Command Line Processing
While Transend Migrator no longer requires that users run batch mode via command line only, the functionality still remains. For those who prefer, batch migrations can be automated via command line to run in virtually any environment or specialized situation.

Migration reports in XML format will be created after each run, and they can be viewed and saved with Microsoft Excel. Custom Options are available to increase or decrease the level of detail captured in reports.

The default detail contained within the XML Report contains the following information:

  • User ID
  • Status
  • Database / User
  • Time Started
  • Time Ended
  • Elapsed Time
  • Folder Count
  • Email Count
  • Address Count
  • Calendar Count
  • Task Count
  • Attachment Count
  • Skipped Entries
  • Data Rate (megabytes per hour)

Enhanced Logging
Transend Migrator will create a master log file that contains detailed information about the migration session. User specific log files will also be created that contain detailed information about a specific user migration, including errors that may have occurred. The log files are HTML and are viewable in an Internet browser. The option to create text based log files is also available.

Migrate from SmartCloud to any of the following:



Office 365
Outlook (PST, MSG)


G Suite


Notes / Domino (Server)
HCL Cloud

Micro Focus

GroupWise XML Archive

IMAP & Other

Amazon WorkMail
Sun/Oracle JES/iPlanet/ONE

Note: For a complete list of supported messaging systems, categorized by source/target and data type, see our comprehensive list of Supported Email Systems.

The below White Papers provide guidance about migrating user mailboxes away from SmartCloud Notes / Verse.

They define the different options available when migrating off of either a Hybrid or Service Only SmartCloud environment.

Note: Transend supports migrating from SmartCloud Notes  to Office 365, Exchange, G Suite, Amazon WorkMail and all other supported target systems.

Best Practices Guides

Technical Reference Guidelines

More granular migration details can be found in the following Technical Reference Guides:

Performance Guidelines


Transend is the leading provider of email migration software for all email migration scenarios. Whether you are migrating from Domino to Exchange or Notes to Exchange, Transend can support your email conversion. Transend also supports migrating local data, such as Notes to Outlook or Notes to Office 365. Many customers are migrating email from their old GroupWise platforms, with popular scenarios being GroupWise to Exchange and GroupWise to Office 365. With cloud computing becoming more popular, we’re seeing more common cloud-based email migration scenarios being GroupWise to Office 365, Notes to Office 365 and Domino to Office 365. Google’s messaging platforms are also popular targets, with more customers converting from GroupWise to G Suite, Notes to G Suite and Exchange to G Suite. Transend Migrator is also the leading email converter for file-based email data, supporting popular email conversion scenarios such as OST to PST, NSF to PST and MBOX to PST. For more information, please Contact Us.

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Note: Transend Migrator does not support Outlook 2013 OST files. However, 2010 and prior versions of Outlook OST files are supported.

All versions of Outlook PST are supported.