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Technical Support Package

Transend offers an expanded level of support through an Annual Support & Maintenance Plan for an additional charge (required for license packs of 100 or more).

Annual Support & Maintenance

Annual Support & Maintenance includes the following for one year from the date of purchase:

  • “Getting Started” Professional Services (for license packs of 100 or more)
    • Transend’s Professional Services team will provide remote services to ensure your migration is configured as efficiently as possible.
      • Analysis of customer’s environment
      • Early Migration Assessment
      • Remote Training (if necessary)
      • Configuration Services
        • Suggestions related to preparation of Source and Target environments
    • Note: Customers who seek end-to-end Professional Services, on top of the “Getting Started” Professional Services that are included with the Annual Support & Maintenance package have the option to purchase end-to-end Professional Services at any time.
  • Unlimited telephone and email support regarding installation and setup issues.
  • Unlimited telephone and email support regarding all product usage issues, including all bug fixes and patches specific to customer’s migration needs.
  • Custom Builds and Instructional materials/videos for select migrations where Transend Migrator will be deployed to each end-user to self-migrate.
  • Priority access to support engineers.
  • Indirect access to Transend’s development team.
  • Post-Migration Quality Assurance: Transend engineers will conduct a postmortem consultation with the customer to ensure all migration needs were met (at the customer’s request)
  • Maximum response time of 24 hours Monday through Friday (except U.S. holidays).
  • Free product updates for one year from purchase date.
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