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Technical Support Requests

TECHNICAL SUPPORT REQUESTS

For sales and other non-technical support inquiries, click here.

Transend offers an array of online technical support aids in the Resource Center. In addition, the software product includes an extensive Help facility that usually answers most technical questions. We urge you to first review the product Help file and Resource Center before contacting Transend for technical support.

Pre and post sales technical support representatives are available from 9:00 AM to 5:00 PM Pacific Time Monday through Friday (except US holidays). The preferred and most efficient method of contact for technical support is email.

Please use the form below to submit your technical support inquiry. Describe the issue you are having as specifically as possible. After submitting the form, a confirmation of your support inquiry will be sent back to you for your records. A technical support representative will respond with assistance or additional questions within one business day and usually sooner.

While we prefer use of the form below, we also respond to technical support questions sent to the following email address. In order to limit our addresses getting on bulk email lists, we no longer publish them as a "mailto" link. You will have to manually type the address. We apologize for the inconvenience. If you send an email to the address below, you will receive a more complete response if you include the same information noted in the form below.

Technical Support:

After exhausting the above methods for technical support, feel free to contact a support representative by phone at 650-324-5370.

* Required Fields
Transend does not sell, rent or share personal information with third parties.


	First Name: *


	Last Name: *


	Job Title: *


	Company/Organization: *


	Phone: *


	Primary Email Address: *


	Alternate Email Address:


	Select Product: *


	Transend Product Version: *


	Type of Migration/Conversion: *	From

	Other:
		To


	Other:


	Windows Version: *


	Issue/Comment: *

	Include nature of problem, detailed description of when problem occurs including specific function being performed (e.g. when importing addresses, when importing messages), specific error message if any.


	Often we require a log file to help troubleshoot the problem. Please attach a log file of a run that exhibits the issues you have described for us to review.

	Attach Log File: (What's this?)