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| TECHNICAL SUPPORT OPTIONS |
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| Standard
30 Days Free Support |
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| Registered users of
Transend products are entitled to the following free support
services for 30 days from date of purchase: |
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- Telephone support regarding installation and setup
issues only.
- Email and fax support regarding all product issues.
- 2 incidents via telephone regarding product usage issues.
- Free updates for 30 days from purchase date.
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| Annual Support Agreement |
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| Transend offers an Annual
Support Agreement for an additional charge.
Annual Support is optional for user license packs of 1 -
250 and is required for user license packs of 500 or
more. The
Annual Support Agreement includes the following for one year
from the date of purchase: |
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- Telephone support regarding installation and setup
issues.
- Telephone, email and fax support regarding all product
issues.
- Unlimited incidents via telephone regarding product
usage issues.
- Priority access to support engineers.
- Maximum response time of 24 hours Monday through Friday
(except U.S. holidays).
- Free updates for one year from purchase date.
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| Support Hours & Contact Information |
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| Support is available
from 9:00 AM to 5:00 PM Pacific Time Monday through Friday
(except U.S. holidays). |
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| The preferred method of support is
email, click here. |
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Phone: 650-324-5370
Fax: 650-324-5377 |
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